Comcast Customers Sound Off On Data Caps, Telecom Company Responds Back

KEY POINTS

  • Comcast to enact fees for going over 1.2TB
  • Users outraged on social media, though the company was hitting back
  • Shares in the company were up in Tuesday trading

Telecommunications giant Comcast on Tuesday pushed back against customers’ concerns about a new data cap by arguing few if any users ever exceed the limit.

Comcast will place a 1.2 terabyte cap on its Xfinity subscribers in 14 states in the Northeast, including New York, according to a report Monday from PC Magazine.

Customer backlash followed on social media with one commentator on Twitter complaining that limits would go into effect at a time when more Americans rely on online services during the pandemic.

Others said the internet should be treated like a utility, where rates are more controlled. Another lamented the lapse of net-neutrality measures, which level the playing field for subscribers.

Comcast noted on its Twitter account

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