Comcast Customers Sound Off On Data Caps, Telecom Company Responds Back

KEY POINTS

  • Comcast to enact fees for going over 1.2TB
  • Users outraged on social media, though the company was hitting back
  • Shares in the company were up in Tuesday trading

Telecommunications giant Comcast on Tuesday pushed back against customers’ concerns about a new data cap by arguing few if any users ever exceed the limit.

Comcast will place a 1.2 terabyte cap on its Xfinity subscribers in 14 states in the Northeast, including New York, according to a report Monday from PC Magazine.

Customer backlash followed on social media with one commentator on Twitter complaining that limits would go into effect at a time when more Americans rely on online services during the pandemic.

Others said the internet should be treated like a utility, where rates are more controlled. Another lamented the lapse of net-neutrality measures, which level the playing field for subscribers.

Comcast noted on its Twitter account

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Apple responds to privacy concerns over Mac software security process

Last week, a number of Mac users had trouble opening apps — a problem that seemed to be caused by an Apple security protocol responsible for checking that software comes from trusted sources. The slow-down prompted some to criticize Apple for collecting too much information about users’ activities; criticism which the company has now responded to with promises that it will change how these security protocols work in future.

Apple announced the changes via its support pages, adding a new “Privacy protections” section to a page entitled “Safely open apps on your Mac” (as spotted by iPhone in Canada). Apple says a service known as Gatekeeper “performs online checks to verify if an app contains known malware and whether the developer’s signing certificate is revoked.” It goes on to clarify how Apple currently uses the data, and outlines new safeguards that are being introduced over the next year.

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