Verizon customers who normally use the company’s online chat system to sort out issues with their service might want to stop for the time being. A glitch is leaking personal information—addresses, phone numbers, and sometimes accounts numbers—in other customers’ chat windows.
Ars Technica discovered the leak on Monday, Nov. 30, and alerted Verizon. As of this publication, the leak has yet to be completely fixed, but the number of instances of it occurring seems to have dropped.
The leak also seems to only be affecting those who chat with a Verizon representative to find out if Fios services are available in their area. For this process, customers would normally have to give their full and complete address to Verizon representatives, and in some cases their account number. According to Ars: “When the chat window opens, it contains transcripts of conversations that other customers, either