Amazon U.K. is conducting an investigation following several reports of customers being sent items such as cat food and kitchen equipment instead of the PlayStation 5 they ordered.
The PS5 came out on Thursday, since when there have been a host of reports from Amazon customers that their console was substituted for something far less enticing.
Multiple customers have claimed to have opened the Amazon box, only to find pet food instead of a games console waiting inside.
Other unwanted substitutions have included kitchen equipment and toy guns:
It’s not clear whether the incorrect items are being sent because of mistakes at the fulfilment centers or because of something more sinister. A couple of unconfirmed reports suggest customers saw delivery drivers tampering with packages shortly before they were delivered. Amazon employs several different