Last month, Microsoft introduced a new feature called “Productivity Score.” I wrote about it last week because it didn’t go over very well with users at all.
The problem was that what was certainly a well-intentioned effort to provide a valuable tool to organizations trying to adapt to working remotely, instead came across as something else entirely. Microsoft explained it as a way for managers to view how their teams were using Microsoft products, and find areas they could improve productivity by increasing the way those teams engaged with technology.
That may seem benign, except that the Productivity Score reports would tell you exactly how often every employee did things like send a message, organize meetings, share their screen during a meeting, or how many calls they made. That level of granular detail on an individual level was, as you might expect, not well received.
Despite Microsoft’s claims to the