Walmart CEO Doug McMillon said the discounter wants to grow its new membership program, Walmart+, but won’t sacrifice customer experience for subscriber numbers.
“One of the worst things we could do would be to sell a bunch of Walmart+ memberships and then have them be dissatisfied because they can’t get fast delivery times or spots,” he said Wednesday at the Morgan Stanley Virtual Global Consumer & Retail Conference.
Walmart has declined to share the number of subscribers since the program’s debut.
McMillon said the big-box retailer wants to gradually add perks and expand capacity to keep up with members’ orders, such as picking and packing groceries for their unlimited home deliveries. He said it will measure its success by a different number: Its Net Promoter Score, an index that indicates customers’ likelihood to recommend a product or a company.
Cementing relationships with well-known companies is something most every IT vendor hopes to achieve. That is hardly surprising since doing business with organizations that are household names suggests that vendors are doing something right. Often that assumption is entirely correct, since successful companies can pick who they want to do business with and typically choose vendors whose products best fit their needs.
Landing a client like this and keeping the relationship on track qualifies as a big deal but so does being supplanted by a powerful rival. At Lenovo’s recent Tech World conference, the company announced that animation leader DreamWorks Animation had chosen Lenovo’s Data Center Group (DCG) to update its legacy data center. DreamWorks had a longstanding strategic relationship with data center vendor HPE.
Let’s consider what likely drove DreamWorks’ decision and why Lenovo is the right vendor for the job.
Commentary: Google Cloud, Red Hat, and now AWS are serving up Kubernetes in a way that will make it dramatically easier to deploy and consume enterprise software, says the CEO of Weaveworks.
As consumers, we’re used to getting and installing apps via Apple’s App Store or Google Play. As enterprise buyers, we undergo Dante’s nine circles of hell just to get garbage cobbled together by an overpriced systems integrator. Or we used to, until Kubernetes came along.
Talking to Alexis Richardson, CEO of Weaveworks, which popularized GitOps, a new way to operate and manage Kubernetes in production. The reason enterprises have missed the “app store moment” is because “everybody’s infrastructure has been different for so long.” He went on, “Containers are the way to solve that problem because they provide the next level of abstraction to encapsulate applications.” Containers come close to this app store
Amazon Web Services saw an outage Wednesday that caused problems for several companies. In a statement, Amazon said it was specifically having problems with its service that processes large streams of data.
“We continue to work towards recovery of the issue affecting the Kinesis Data Streams API in the US-EAST-1 Region. We also continue to see an improvement in error rates for Kinesis and several affected services, but expect full recovery to still take up to a few hours,” the statement said.
“The issue continues to also affect other services, or parts of these services, that utilize Kinesis Data Streams within their workflows. While features of multiple services are impacted, some services have seen broader impact and service-specific impact details are below. We continue to work towards full recovery.”
Amazon Web Services is the company’s cloud storage business that many high-profile companies use.
Mona Bijoor gained widespread notoriety for the wholesale tech company JOOR, which she founded in 2009 and ran as CEO for nearly a decade, revolutionizing the wholesale experience for high-end retailers like Neiman Marcus, The Row, Jimmy Choo, and more. She also authored the book Startups and Downs: The Secrets of Resilient Entrepreneurs, which became a bestseller and further cemented Bijoor as a formidable entrepreneur with savvy for making marketplace businesses profitable.
Now, Bijoor has shifted her sights to something entirely different: faith. This year, Bijoor launched HolyTV, a community platform for religious and spiritual connection that’s open to anyone with any belief system, from Christians and Muslims to astrology enthusiasts. The platform includes its own search-engine network that allows users to connect with their chosen faith organization or institution, all of which are able to upload content for their followers
As the pandemic continues, consumers continue to shift their shopping habits online.
Retailers are taking note and are looking for ways to improve the online shopping experience—specifically focusing on ways to speed up and optimize the checkout process.
The reason: Cart abandonment rates average 69.57% across e-commerce industries, meaning almost two-thirds of online purchases are not completed.
One increasingly popular solution is enabling one-click checkout methods—like Amazon’s AMZN one-click checkout—and digital wallets—like Apple Pay.
Data indicates we’re nearing the tipping point of mass consumer adoption around these more frictionless payment methods: Juniper Research projects that by 2024, as much as 50% of the global population will use digital wallets and that contactless payment transaction values will exceed $1.5 trillion.
As a result, e-commerce platforms are teaming up with online retailers to power e-commerce solutions that are both flexible enough to work with a brand’s needs and their existing technology—which
Ellie Zimmerman is helping pave the road for young people to connect and receive hands-on volunteer experience with nonprofits, demonstrating it is never too early to follow your passion. Now a senior in high school, Ellie started her booming nonprofit Interns 4-Good at age 16 out of her own frustration not being able to secure an internship realistic for a high school schedule.
Ellie grew up in Purchase, New York with an admiration for photography and interest in learning graphic design. But putting her skills to use outside of school was a challenge. After freshman year, she applied for internships at local nonprofits. “I spent hours sifting through a maze of online marketplaces, with nothing surfacing,” she says. Ellie also reached out to local businesses, all who required prior work experience and at least one year of college. She knew she was up against
Jerry Lorenzo and SSENSE are preparing to launch Seven Days to Forever, a special digital experience in celebration of Fear of God’s Seventh Collection.
The week-long immersive event will kick off Wednesday and conclude on Nov. 24 in conjunction with the collection’s official release. An exclusive product launch will take place each day, delivering everything from the Essentials Rain Drum collection and The Tennis Sneakers to releases of Fear of God’s Ermenegildo Zegna and Barton Perreira collaborations.
Seven Days to Forever will also offer special online content, including “7 Questions with Jerry Lorenzo,” in which the designer will answer questions submitted on social media; as well as “Jerry as Oracle,” an interactive statement generator that allows users to play the designer’s affirmations and commentary.
“We are honored to be partnering with SSENSE on this project—SSENSE has supported Fear of God since the inception of our brand’s launch,” Lorenzo said in
Tiffani Bova is the Global Customer Growth and Innovation Evangelist at Salesforce.
Empowered employees serve customers better. This six-part series explores the link between employee experience, customer experience, and growth as highlighted in the recent Forbes Insights report, “The Experience Equation: How Happy Employees and Customers Accelerate Growth.” To read the full report, click here. Salesforce offers one platform with endless possibilities to help companies boost employee and customer engagement. Click here to learn more.
There’s a message I frequently tell our customers: happy employees make customers happy. Southwest Airlines knows this – they excel by putting employees at the center of their business. As a recent report from Forbes Insights and Salesforce showed, that is the key to customer experience and revenue growth:
The 2017-founded firm provides no-code platform to help brands and e-commerce sites enhance its shopping experience with the help of AR, virtual reality and 3D technology
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The Flipkart Group on Tuesday announced that it has acquired Scapic, an augmented reality (AR) startup, in a bid to enhance its shopping experience. With this deal, the Indian homegrown e-commerce platform will acquire 100 per cent stake at an undisclosed amount in Scapic.
Founded in 2017, Scapic provides a no-code platform to help brands and e-commerce sites enhance its shopping experience with the help of AR, virtual reality and 3D technology.
Flipkart—which locks horns with Jeff Bezos’ Amazon and is also seeing the rise of Reliance’s JioMart—is ramping up its technology during the