Facebook to buy customer service startup Kustomer

FILE PHOTO: The Facebook logo is displayed on a mobile phone in this picture illustration taken December 2, 2019. REUTERS/Johanna Geron/Illustration

(Reuters) – Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world’s largest social network adds tools to attract more sellers to its platforms.

Kustomer allows businesses to aggregate customer conversations from multiple channels into a single-screen, and also to automate some of the responses to prospective buyers. The New York-based firm already has its services integrated on Facebook Messenger and Instagram.

The deal will also enable Facebook to scale up its WhatsApp Business service, as more companies flock to the instant messaging app to answer customer queries during the COVID-19 pandemic.

Financial details of the deal were not disclosed.

The Wall Street Journal, which first reported about a likely acquisition, said the transaction valued Kustomer at $1 billion.

Facebook has doubled down on

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Facebook Confirms To Buy Kustomer For $1 Billion

Facebook has reached an agreement to acquire Kustomer, a top-rated CRM that enables businesses to effectively manage all customer interactions across channels. With this acquisition, Facebook wants to give businesses access to best-in-class tools that deliver excellent service and support. The deal was valued at a little more than $1 billion.

Facebook has made customer service a central part of its business strategy on WhatsApp, the world’s most popular messaging service, and the platform also has many commerce related integrations such as rolling out payment services in India recently, and this means more customer support service interactions. “Any business knows that when the phone rings, they need to answer it. Increasingly, texts and messages have become just as important as that phone call — and businesses need to adapt. We’ve witnessed this shift firsthand as every day, more than 175 million people contact businesses via WhatsApp. This number is growing

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GlobalWafers in Talks to Buy Siltronic for $4.5 Billion

(Bloomberg) — Siltronic AG, a German manufacturer of silicon wafers, said it’s in advanced talks to be acquired by Taiwan’s GlobalWafers Co. for 3.75 billion euros ($4.5 billion), adding to a record year for deals in the global semiconductor industry.

A silicon wafer made by Taiwan Semiconductor Manufacturing Co. (TSMC) is arranged for a photograph at the company's headquarters in Hsinchu, Taiwan.

© Photographer: Maurice Tsai/Bloomberg
A silicon wafer made by Taiwan Semiconductor Manufacturing Co. (TSMC) is arranged for a photograph at the company’s headquarters in Hsinchu, Taiwan.

Siltronic expects GlobalWafers to make an offer at 125 euros a share, a 10% premium from Friday’s close and a price that the executive board considers “attractive and appropriate.” Siltronic’s largest shareholder Wacker Chemie AG, which has a 30.8% stake, is prepared to sell at the same price, according to a statement.


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“The merger would create a leading player in the wafer industry,” Siltronic said in the statement, adding the deal would prohibit job losses in Germany until the end of 2024.

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Where To Buy A PS5: Cyber Monday Restock Possible At Walmart, GameStop, And More

The big Black Friday 2020 PS5 restocks have come and gone, but that doesn’t mean there won’t be another opportunity to buy the PS5 before the holidays. The system has been flying off shelves–both virtual and physical–and retailers have been occasionally setting times when new stock will appear online.

The next big chance to get a system is likely Cyber Monday, and we know you’ll still have a shot of buying a system soon. Sony, for instance, has confirmed that the PS5 will be restocked before the end of the year.

To make your shopping experience easier, we’ll be tracking everything we know about where to buy a PS5 through Black Friday weekend and Cyber Monday right here.

Where to buy the PS5 during Black Friday and Cyber Monday

PS5 restock at GameStop

GameStop’s in-store-only PS5 stock on Black Friday went about as you’d expect, with dozens of people camping

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Black Friday 2020 TV Deals at Best Buy, Amazon, Walmart, Target and More

Black Friday, the annual retail sales event falling this year on November 27, sees consumers bag major discounts on a range of electronic devices across the country. Many sales began before November 27, while others are only valid from Black Friday.

Here we look at some Black Friday deals for televisions sold by Best Buy, Amazon, Walmart, Target and other retailers.

Best Buy

Save $1,000 on the Sony 65-inch Class A8H Series OLED 4K UHD Smart Android TV, which costs $1,799.99 (reduced from $2,799.99).

Save $220 on the Samsung 70-inch Class 6 Series LED 4K UHD Smart Tizen TV, which costs $529.99 (reduced from $749.99).

Save $400 on the VIZIO 55-inch Class OLED 4K UHD SmartCast TV, priced at $899.99 ($1,299.99).

Save $200 on the LG 75-inch Class UN6970 Series LED 4K UHD Smart webOS TV, which costs $649.99 (reduced from $849.99).

Save $120 on the TCL 50-inch Class

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Xbox Restock For Black Friday: Buy Xbox Series X At GameStop This Week

The Xbox Series X launched earlier this month, but if you haven’t managed to buy the Series X or the cheaper, digital-only Series S, you may be hoping to buy it during Black Friday or Cyber Monday 2020. There’s already been one Black Friday Xbox Series X restock at Walmart, which restocked the systems on Wednesday evening, only to have them sell out in minutes. However, that’s not your only chance to buy the Xbox Series X this week: GameStop will have limited stock in stores on Friday.

For more info on where you might be able to pick up a Series X or Series S this holiday season, keep on reading. We’ll be updating this story as we learn more about restocks and other opportunities to pick up a next-gen Xbox before the holidays. For everything else, we have general Black Friday tips and other essential info (like retailer

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Buy The PS5 Tonight: Walmart PS5 Restock At 9 PM ET

If you’re a PlayStation fan trying to buy a PS5, you know that in the time since launch day, the PS5 retail situation has been endlessly hectic and frustrating, with the system consistently selling out in a matter of moments, sites crashing, and scalpers cashing in on the situation by hoarding the system and selling them for over $1,000 each. The PS5 launch day restocks were particularly disappointing–many stores restocked and sold out instantly at midnight, and Walmart offered multiple online restocks throughout the day, each of which had slow loading times, site crashes, and errors in checkout. In short, if you’ve been trying to buy a PS5 and haven’t done so yet, you’re not alone, and we feel your pain. Black Friday 2020 offers another opportunity to buy the PS5 this week, though we don’t expect it to go any more smoothly than previous PS5 restocks. For Black Friday

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A New ‘Buy Black’ Campaign Aims to Avert an Amazon Surveillance State

Illustration for article titled A New Buy Black Campaign Aims to Avert an Amazon Surveillance State

Illustration: Angelica Alzona, Ben Currie, Photo: Ring, Shutterstock

After a summer of nationwide protests against unchecked state violence brutalizing Black people in America, Amazon’s ever-escalating push to make itself indispensable to daily police work is drawing fresh scrutiny from a host of leading civil rights advocates. The tech giant’s efforts to support and enhance police surveillance capabilities, aimed unevenly at communities of color, has given rise to a new digital campaign urging Americans to be more conscientious with their spending dollars—by giving that money instead to Black-owned businesses.

MediaJustice, a nonprofit working to grow grassroots movements against racial and economic inequality, launched the campaign, “Break Up With Amazon,” on Wednesday. It hopes over time to build a consumer coalition sizeable enough to force the world’s largest retailer to end its business practices that are secretly arming police with powerfully invasive tools. Specifically, its flawed facial

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Salesforce in talks to buy Slack in huge cloud software deal

Cloud software company Salesforce is in talks to buy Slack, the work messaging app, in what would be one of the biggest software transactions to date, according to people familiar with the matter. 

An announcement could be made early next week, one person close to the deal said.

Marc Benioff, the founder and chief executive of Salesforce, has been on a hunt for acquisitions for some time and has been looking at several targets, according to another person briefed on the matter.

Shares in Slack were up 22 per cent after The Wall Street Journal first reported that the two companies had discussed a deal, sending the company’s market value above $20bn. Salesforce stock dropped about 3 per cent on the news. 

Salesforce has been among the big winners of the coronavirus pandemic due to a surge in cloud software spending. By contrast, Slack — an app used by workers

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Best Buy Q3 online sales surge, stock falls on lack of forecast

  • Best Buy posted $11.85 billion in third-quarter revenue on Tuesday, beating analyst expectations. 
  • Online orders continued to surge, making up more than a third of all sales, amid another rise in coronavirus cases. 
  • Despite the results, Best Buy’s stock sank as much as 5% after executives declined to give a forecast for the fourth quarter.
  • Visit Business Insider’s homepage for more stories.

Best Buy posted booming sales Tuesday, including online orders almost tripling, as demand for home electronics and entertainment products continues to soar during the pandemic. Yet anxiety about a fourth-quarter slowdown and lack of future guidance caused the retailer’s stock to fall more than 6%. 

The electronics retailer reported $11.85 billion in total revenue for the quarter to October 31 — up 21.4% on the same time last year, which the company noted was better that expected. Analysts had expected revenues of about $11.0 billion. 

The rising revenue

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