- Amazon Web Services is experiencing an outage, with Down Detector reporting over 1,000 user complaints.
- Many websites rely on the company’s internet infrastructure service to operate.
- Roku, Adobe, and Target-owned Shipt are among the sites reporting the outage to be impacting its services on Wednesday.
- Visit Business Insider’s homepage for more stories.
Amazon Web Services has been down for most of Wednesday. The Verge first reported the outage.
In a statement to Business Insider, an Amazon spokesperson said, “Kinesis has been experiencing increased error rates this morning in our US-East-1 Region that’s impacted some other AWS services. We are working toward resolution.”
Scores of websites rely on the internet infrastructure to function. The outage only affected one of AWS’s 23 regions, but it took down many popular web-based services that utilize its servers, like Roku and Adobe Spark, which were among those that have reported issues.
—Adobe Spark (@AdobeSpark) November 25, 2020
—Roku Support (@RokuSupport) November 25, 2020
—Shipt (@Shipt) November 25, 2020
On its site, Amazon said, “This issue has also affected our ability to post updates to the Service Health Dashboard. We are continuing to work towards resolution.”
Down Detector reported more than 1,000 users experiencing problems with the service, which is a massive aspect of Amazon’s business. AWS reported $11.6 billion in revenue for Q3 of this year and accounted for more than $3.5 billion of Amazon’s $6.2 billion in operating income for the same quarter.
AWS has seen an increase in demand during the pandemic as office workers take to their homes to work remotely and rely more heavily on virtual conferencing software and other office tools.
David Brown, vice president of AWS Elastic Compute Cloud, told Business Insider’s Ashley Stewart in May that it has avoided capacity issues and outages during the pandemic because it began adapting its supply chain in January in response to the health crisis.
“We’re working very, very hard behind the scenes to create the illusion of infinite capacity,” Brown said.